The Work Life

It amazes me still the stupidity that people have in the world. I really thought that people would be smarter, kinder, and more patient. HA jokes on me!

I got a call the other day, old man telling me about his medicine and how he needs the insurance to pay for it. I was trying to explain to him that we do not deal with insurance or medication because we are a CAR dealership! He was Asian of some sort, but could not understand a thing I was saying. He kept saying "So it's ok then now?" Uhm no sir, it's not, you need to call your insurance. "So it's ok then now right?" I ended up having to say very quickly "We don't deal with medicine or insurance, please call your Dr and have a great day!" and then hanging up. All per the big boss.

Then I get a guy, tells me he's calling to activate his Visa card. Sorry, again I answered the phone and specifically stated what company we were, and in no way did I mention that we were affiliated with your bank or Visa card. I didn't say that to him, but I wanted to. I mean come on when you call a company, don't you listen to what they say when they answer. If you don't, please start! So anyway, I tell him that we are a car dealership. He asked me........."WHY?" Uhm because that is the company I work for and that is why. Seriously? So I quickly explain to him that we can't activate his card and hang up the phone since I have 6 other lines buzzing in all at the same time, and hung up. Wouldn't ya know...HE CALLED BACK! He said "Don't hang up on me, I want to know why you can't activate my Visa card" I say "Sir I am not a bank, I am not employed by Visa, but if you want to give that card number to me, I will activate it and shop" ....... dial tone!
A guy calls (get how these are all MEN, they don't listen), I answer the phone and he says "who is this?" So I repeat the company name...he tells me he can't understand me. So one last time, 3 times is all you get w/ me, and I tell him...doing my very best to keep my cool. This jerk had the nerve to tell me I don't talk right! Why don't I talk right you ask....because I have a "phone" voice, and that phone voice is a very soft spoken one, but clearly understandable. I felt like telling him I couldn't understand his ebonics! In the end, he wanted Child Support.

I'm really kind of worried about my Tuesday man. He used to drive me insane calling and insisting that I was with the BBB and that I was lying to him about who we were. But he hasn't called me for like a month, and I'm kind of worried about him. I like to imagine that he is in a nursing home and they took his phone priviledges away, but then still, I think calling me was some sort of comfort to him. Pray for my Tuesday man!