Bad Service

I placed an order about a week or so ago on Amazon for some Eneloop batteries. They are said to be the best for my new camera that I got for Christmas. I was so excited to get them, and oh by the way I got free shipping. I love free shipping!

So I went to check the status of my order and it said there was an attempt to deliver but they were unable. I don't understand why FedEx hands so many of their packages over to USPS but ok what ever. Once I seen that it had been turned over to USPS I knew why it hadn't been delivered, the weather. We've had all this snow and I knew they couldn't get up my driveway, that is if they even went down my street. So I call the post office because it says I can pick it up. The lady on the phone asked me if I had the pink pick up slip and I explained to her that I didn't believe they had even made it down my road. So she said as long as the address on the package matched my drivers license I would be able to pick it up. She then proceeded to check and make sure that it was in fact there. It was.

So I stopped at the post office on my way home from work to pick up my package. Get up to the counter and explain that a package had been attempted to be delivered and they weren't able to. I didn't have the pink slip but that I had spoke to someone and she said as long as it matched my DL I could get it. The lady asks for my name and address. She then asks "was this shipped through us?" No it hadn't been. "How do you know it was attempted to be delivered?" Well I tracked it online and it said it had and that it was available for pick up. She says to me "well you can't always trust those things." I explained that I had talked to someone and she assured me it was there. She says again "You can't trust those things" and pretty much dismisses me and starts to call the next person. Of course I got a little upset and said "Excuse me, but I did talk to someone and she assure me that it was here!" She rolled her eyes and said "I'll go look, but it's not here!"

So she huffed to the back, complaining to a coworker on the way to look. Guess what she emerged with...my package. Oh and not just mine, but another one they had attempted to deliver for my husband! HAHAHA stupid lady, stop being lazy and do your freaking job!

Customer service is very important. When the post office starts to wonder why their business is going down hill, it's because technology has increased, and your employees aren't worth a damn! Every time I have to deal with them, it's never a pleasant experience.